Shipping policy

Shipping Policy

Last updated: September 22, 2026

WunderWheel is operated by Wunder Wheel Technology LLC, an innovation technology company based in Atlanta, Georgia, USA.

Pre-Order Shipping

WunderWheel is currently available for pre-order. Our next production batch is estimated to begin shipping in January 2027.

The estimated shipping date is not a guaranteed delivery date. Hardware production, component supply, certification testing, quality control, lithium battery transportation requirements, customs processing, and other logistics factors may affect the final shipping schedule.

If there is a material delay to your order, we will provide updates using the email address associated with your purchase.

Order Processing

Orders will generally be fulfilled in the order they are received. Once your order enters final processing or fulfillment, changes to the shipping address may no longer be possible.

Please make sure your shipping address, email address, and contact information are correct when placing your order.

Shipping Rates

Shipping charges, when applicable, will be calculated or displayed during checkout.

Because WunderWheel contains a lithium-ion battery, shipping options and costs may vary depending on destination, carrier requirements, and local regulations.

International Shipping

We may ship WunderWheel to selected international destinations where lithium battery transportation and local import regulations allow.

International customers are responsible for any applicable import duties, taxes, VAT, customs fees, brokerage fees, or other charges imposed by the destination country unless otherwise stated during checkout.

Wunder Wheel Technology LLC is not responsible for delays caused by customs inspections or local import procedures.

Tracking

When your order ships, tracking information will be sent to the email address provided at checkout when tracking is available from the carrier.

Tracking information may take some time to update after the shipment is handed over to the carrier.

Lost or Damaged Shipments

If your shipment arrives damaged, please contact us within 7 days of delivery and include your order number, photos of the package, and photos of the damaged product.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, the carrier, or the delivery location.

Address Changes

For pre-orders that have not yet entered fulfillment, we will make reasonable efforts to update your shipping address.

Please contact us as soon as possible at:

Email: kobeh@thewunderwheel.com

Once an order has shipped, we may not be able to redirect it.