Refund policy

Refund Policy

Last updated: September 22, 2026

We want customers to understand exactly what they are purchasing before placing an order for WunderWheel.

Pre-Order Cancellations

Because WunderWheel is currently sold on a pre-order basis, you may request a full cancellation and refund before your order enters final processing or fulfillment.

To request cancellation, contact:

Email: kobeh@thewunderwheel.com

Please include your name and order number.

Once an order has entered fulfillment or has shipped, it will be handled under our standard return policy below.

Returns After Delivery

You may request a return within 30 days of delivery.

To qualify for a standard return, the product must be unused, uninstalled, undamaged, complete, and returned in its original packaging with all included components and accessories.

WunderWheel components that show installation damage, modification, excessive wear, misuse, or missing parts may not qualify for a full refund.

Please contact us before returning any product. Returns sent without authorization may not be accepted.

Return Shipping

Unless the product is confirmed to be defective, damaged on arrival, or incorrectly shipped by us, customers are responsible for return shipping costs.

Original shipping fees are generally non-refundable.

Because the WunderWheel kit contains a lithium-ion battery, special return-shipping procedures may apply. Do not ship a battery back without first contacting us for return instructions.

Non-Returnable Conditions

Returns may be refused or subject to a reduced refund if the product has been damaged through improper installation, accident, misuse, unauthorized modification, incompatible bicycle installation, water submersion, or other use outside the product instructions.

Normal cosmetic wear after installation is not considered a manufacturing defect.

Tires and inner tubes are not included with the WunderWheel kit.

Defective Products

If you believe your product has a manufacturing defect, please contact us with your order number, a description of the issue, and supporting photos or video where possible.

Eligible defects may be handled under our Limited Warranty rather than the standard return policy.

Refund Processing

Approved refunds will be returned to the original payment method.

Depending on your payment provider or bank, it may take several business days after we issue the refund for the funds to appear in your account.